Frequent questions

Here you will find the answer to the most common and most interesting questions.


Clarify your doubts about our policies and shipping management.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Enter the " Order Tracking " page of our logistics partners and transport companies with your shipping guide number.

Yes, MAGICAL OUTDOOR makes shipments nationwide to all of Colombia (areas that are difficult to access will be reviewed and the shipping method will be agreed upon with the client).

For security reasons, MAGICAL OUTDOOR will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient and their address.

Check our " Shipping Policy "


Use this text to answer questions in as much detail as possible for your customers.

Yes, customers who make purchases through our website may exercise their right of withdrawal and return the product within 5 business days of receiving the product and receive a refund for the total value paid for the product.

To exercise your right of withdrawal please send us your request through our contact information.

It is important that you consult our " Return Policy ", there you can expand the information on the right of withdrawal, for its correct application.

We do everything possible to avoid any damage or defect in your products, however, if upon receiving the order, the product is found to be defective, damaged or is the incorrect product or different from the one purchased and you need to exchange the product for another of the same reference or need a refund, please contact us through our contact information.

Please note that the request for defective or damaged products must be made within a period of up to 45 calendar days after delivery of the product.


Yes, we have a team that works for you and all MAGICAL OUTDOOR clients, we are committed to your satisfaction.

Go to our " Contact Page " and tell us your concerns, complaints or claims, we will surely find the solution.

It is very simple, you just have to click on the " CONTACT US " button in our main menu and then fill out the form, we will instantly receive an email indicating your requirement or request and we will respond to you in no more than 72 hours .

You can also communicate via cell phone and WhatsApp, at the number that appears in the lower section of our website.