RETURN POLICY

Welcome to MAGICAL OUTDOOR!

This return policy applies to all products purchased through:

Our Returns Policy is part of, and should be read in conjunction with, our Terms and Conditions, Privacy Policy, and Shipping Policy. We reserve the right to change this return policy at any time.

Returns are only made once the product has reached its destination and has been received by the buyer, no returns are made on products that are in transit for delivery or that have not yet been delivered.

By making a purchase through the website or through any of the other sales channels, you declare and accept the conditions described below. Our return policy does not affect your legal rights and is written in accordance with all the provisions contained in Law 1480 of 2011 (Consumer Statute).

1. RIGHT OF WITHDRAWAL

Customers who make purchases through our website may exercise their right of withdrawal and return the product within 5 business days of receiving the product and receive a refund for the total value paid for the product. To exercise your right of withdrawal, please send us your request through our contact information.

Important: The buyer is responsible for the shipping costs of returning the product to our warehouses and the cost of the original shipment in cases where the buyer has paid for the shipment. Once the product has been received at our return address and verified that it meets the established conditions, the buyer will receive a full refund of the total value paid for the product through the original payment method. Please note that the value of the original shipment may be deducted from the refund.

The following products do not apply the right of withdrawal:

  • Products that have been designed and manufactured to the buyer's specifications.
  1. RETURN CONDITIONS
  • Full name of the person who placed the order.
  • Order number.
  • Items must be in their original condition (no marks, no alterations and no damage).
  • All returns must be accompanied by your invoice as proof of purchase.
  • Items that you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please make sure to send the item back to us using a delivery service that insures the value of the merchandise. Pack the product securely.
  • Shipping costs are not refundable.
  • The shipping costs of returning the product will be borne by the buyer.
  • MAGICAL OUTDOOR reserves the right to refuse any return that does not comply with our return policy. Returns that do not meet our return policy may be shipped back to the customer at their own cost.

Important: To request a return and exercise your right of withdrawal, send us your request through our contact information and you will receive instructions on how to return the product.

  1. DEFECTIVE, DAMAGED OR WRONG PRODUCTS

We do everything possible to avoid any damage or defect in your products, however, if upon receiving the order, the product is defective, damaged or is the wrong product or different from the one purchased and you need to exchange the product for another of the same reference or need a refund, please contact us through our contact information. Please note that the request for defective or damaged products must be made within 45 calendar days of delivery of the product.

The request must contain the following

  • Full name of the person who placed the order.
  • Order number.
  • Proof of product damage or defect (photo or video).

In cases where the product is defective, damaged or incorrect, the cost of shipping and return will be borne by MAGICAL OUTDOOR.

If the buyer requests a refund, it will be made effective within 1 - 8 business days of confirmation of the refund request by MAGICAL OUTDOOR. The refund may be made through the original payment method or through the method agreed upon by the buyer and MAGICAL OUTDOOR. If within 8 business days you have not received a refund, please contact us through our contact information.

  1. PACKAGE NOT DELIVERED

Undeliverable packages that are returned to MAGICAL OUTDOOR will not be automatically reshipped and may incur additional shipping charges. If you wish to make any changes to the delivery address, the cost of reshipment will be borne by the buyer.

  1. CONTACT

If you have questions about this return policy, please contact us through our contact page or using the contact information below:

MAGICAL OUTDOOR.

Email: customerservice@emagaloutdoor.com

Telephone: (+57) 1 5639811

Cell: (+57) 322 2841604